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ealifgalaxy

Refund & Return Policy

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Effective Date: March 10, 2026

At EALIF Chocolates, we are committed to delivering premium quality chocolates made with carefully selected ingredients and exceptional craftsmanship. Customer satisfaction is extremely important to us. However, since chocolates are perishable food products, our refund and return policy follows specific guidelines.

1. Eligibility for Returns

Due to the delicate and perishable nature of chocolate products, returns are only accepted under the following circumstances:

  • The product was damaged during delivery

  • The wrong product was delivered

  • The product received is defective or spoiled

If your order meets any of the above conditions, you must notify us within the specified time frame mentioned below.

2. Reporting an Issue

If you receive a damaged or incorrect product, please contact our customer support team within 24 hours of receiving the order.

When reporting the issue, please provide the following details:

  • Order Number

  • Clear photos of the product and packaging

  • Description of the issue

This helps us review your request quickly and provide a suitable resolution.

3. Return Approval Process

Once we receive your request:

  1. Our team will review the information and images provided.

  2. If the request is valid, we will approve the return or refund.

  3. In some cases, we may ask you to return the product for verification.

Return approval typically takes 2–3 business days.

4. Refund Process

If your refund request is approved:

  • The refund will be processed within 5–7 business days.

  • The amount will be credited through the original payment method used during the purchase.

Please note that processing times may vary depending on your bank or payment provider.

5. Replacement Option

Instead of a refund, customers may also choose a replacement product, depending on product availability.

If the same product is unavailable, we may offer an alternative product of equal value.

6. Non-Returnable Situations

Returns or refunds will not be accepted under the following conditions:

  • Change of mind after purchase

  • Incorrect shipping address provided by the customer

  • Product damage due to improper storage after delivery

  • Minor variations in packaging or product appearance

  • Delivery delays caused by courier services

7. Food Safety and Storage

Our chocolates are made using premium ingredients and are best enjoyed when stored properly. Customers are advised to:

  • Store chocolates in a cool, dry place

  • Avoid exposure to heat or direct sunlight

Improper storage after delivery may affect product quality and will not be eligible for a refund.

8. Contact Information

For any return or refund related inquiries, please contact us:

EALIF Chocolates
Ahmedabad, Gujarat, India

📞 Phone: +91 9033771775
📧 Email: Ealifgalaxy@gmail.com